DEPARTMENT OF CORPORATE COMMUNICATIONS
Saturday , 7/19/2008 3:19:20 PM
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KTDA's Goal is to provide the best services possible to our customers. Please help us archieve this by giving us your comments; Fille the form below and Submit.
-------------------------------------------------------------CUSTOMER CARE QUESTIONNARE. --------------------------------------------------------
INSIDE THE OFFICE :
EXCELLENT
VERY GOOD
ADEQUATE
POOR
Are members of staff courteous and helpful?
Are Staff Quick and Efficient?
Are explanations & Instructions given clear?
TELEPHONE ANSWERING :
EXCELLENT
VERY GOOD
ADEQUATE
POOR
How do you rate our initial telephone response?
Receiving Information or Answers?
PERFORMANCE OF STAFF REGARDING? :
EXCELLENT
VERY GOOD
ADEQUATE
POOR
Co-operation ?
Response to your Queries ?
How the meetings are set and Held?
Staff ability to answer questions and deal with problems ?
How well do we impliment correctiveaction when required?
OVERALL PERFORMANCE:
What would you say is our overall Performance?
Do you have specific complaints?
Which department(s) would you like to commend?
Your Comments / Complaints if any
YOUR DETAILS:
Full Name
Telephone No:
Email Address
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