Questionaire
All fields are required.
  1. Company Name:  
2. Contact Name: Email Address:  
3. Product Type: Black CTC Speciality Teas  
CUSTOMER SERVICE
1. How do you rate our responsiveness when dealing with you?
2. Are you satisifed with the level or courtesy and politeness displayed by our sales and marketing staff whenever you visit the division in the head office?
3. How satisfied are you with the overall quality of service in our sales and marketing dept?
4. How do you rate us when dealing with customer complaints?
5. How satisfied are you with the level of courtesy displayed on telephone by our staff?
OPERATINONAL PROCESSES:
1. How do you rate our products, do they meet your expectations regarding quality and performance?
2. How do rate our promptness in giving offers and sale contracts by our Direct Sales Team?
3. How do you rate our sales offers,sales quality service processes in general?
4. Are you satisfied with with our promptness in sending tea confirmations on a weekly basis?
5. How do you rate our promptness in our shipment instruction?
6. How would you rate our timelines in sending you shipping instruction and documents for raising certificates?
7. How would you rate our response rate to queries raised by yourselves on shipment matters?
8. How do you rate our compliance with the required standards?
9. How do you generally rate our levels of service in regards to shipment?
FINANCIAL SYSTEMS:
1. How satisified are you with the current mode of payments?
2. How satisifed are you with the periodocal updates on the statements of accounts sent to you from time to time by our sales accounts team?
3. How do you rate our promptness in confirming receipts of Funds?
4. How would you rate our accounts sales system/service in general?  
Do you have any suggestions on how KTDA Sales & Marketing Division can improve service delivery to your estemeed organization?
Any Additional comments / notes?
KTDA
Box 30213 00100, Nairobi, Kenya
Tel: 254-02-322-7000 Fax: 254-02-322-7000, Email: info@ktdateas.com