Dear Customer,

Within this Charter, KTDA is commited to:-

  • Treating you with courtesy and respect
  • Upholding professionalism in serving you
  • Providing quality service
  • Being accessible
  • Providing accurate, relevant, timely and clear information
  • Being responsive to customer needs and expectations
  • Monitoring and evaluating customer satisfaction levels
  • Handling all customer information with utmost confidentiality
  • Upholding ethics in a corruption free environment



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