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Dear Customer,

Within this Charter, KTDA is commited to:-

  • Treating you with courtesy and respect
  • Upholding professionalism in serving you
  • Providing quality service
  • Being accessible
  • Providing accurate, relevant, timely and clear information
  • Being responsive to customer needs and expectations
  • Monitoring and evaluating customer satisfaction levels
  • Handling all customer information with utmost confidentiality
  • Upholding ethics in a corruption free environment

In case of any complaint write to us on: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please take time to fill our customer care questionnaire , your feedback is important. Click here...


KTDA Farmers Building, Moi Avenue
P.O Box 30213, 00100 Nairobi, Kenya    
254 - 020 3227000 - 2 / 2221441 - 4

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